iCook Ltd Terms of Use

The Services are intended for users aged 4 years and older, and are not designed to collect data from children below that age. By accessing or using the Services, you confirm that:

- You are of legal age to form a binding agreement (or have parental/guardian consent if under 16)
- You will comply with these Terms and all applicable lawsUsers under the age of 13 are not permitted to use the Services without verifiable parental consent.

We do not knowingly collect personal data from children under the age of 13 in a manner that conflicts with applicable data protection laws.We reserve the right to suspend or restrict access to the Services to protect users, comply with the law, or maintain the integrity of our platform.

‍

The iCook application is a software-based service designed to support users in meal planning, cooking, and nutritional education. The following features are available to users depending on their account type (free or paid), device, and selected preferences. iCook Ltd reserves the right to update, modify, limit, or remove any functionality at its sole discretion.

The core functionalities currently include:

(a) Recipe Library

Users may access a curated collection of digital recipes developed by iCook Ltd and/or its authorised content partners. Recipes can be filtered by category (e.g., cooking time, dietary tags) and are available in four languages: English, German, Portuguese, and Russian, where applicable. Recipes are provided for personal, non-commercial use only.

(b) Meal Planning

The application offers a meal planning tool that generates suggested menus based on user-defined preferences (e.g. dietary goals, restrictions, food exclusions). Users are responsible for reviewing all suggested content for suitability. This feature may incorporate automated suggestions, including machine-learning-based recommendations.

(c) Cooking Assistance

A guided mode (“Start Cooking”) is available to support users during food preparation. This includes visual instructions, timers, and optional voice prompts. This functionality is intended for convenience only and does not guarantee cooking outcomes or safety.

(d) Nutrition and Food Group Insights

Where applicable, users may view estimated nutritional information for meals, including energy (kcal), macronutrients (protein, carbohydrates, fats), sugar, and fibre. Visual indicators may reflect approximations of food group balance. These tools are for informational purposes only and do not constitute dietary or clinical advice.

(e) Search and Filtering

Users may search for recipes or features using free text and filters (e.g. by ingredient, allergens, preparation time, or difficulty). iCook does not guarantee the accuracy, availability, or completeness of search results or filters.

(f) Shopping List and Grocery Integration

iCook may offer a shopping list feature that compiles ingredients from selected recipes. This list may be edited by the user and may integrate with third-party grocery services through external APIs. iCook does not process or fulfil grocery orders and accepts no responsibility for third-party service outcomes.

(g) Menu Export and History

Users may save meal plans, access previously used menus, and export data (e.g. to PDF). Availability of these features may vary by platform or subscription level.

(h) Educational ContentEducational materials (e.g. articles, tips) may be presented to users based on their behaviour or stated interests. These materials are provided for general knowledge and do not replace personalised medical or nutritional advice.

(i) Progress and Gamification

Optional engagement features may be offered, including badges, unlockable content, or in-app rewards. These do not hold monetary value and may be modified or discontinued at any time.

(j) Favourites and Ratings

Users may save preferred content or rate items using the tools provided. This information may be stored to personalise future suggestions. Ratings and preferences are subject to system availability and may not be recoverable in the event of account loss or deletion.

(k) Chatbot Functionality

The iCook chatbot provides conversational assistance to users across nutrition advice. The chatbot operates using automated systems, natural language processing, and large language models, and may use aggregated data to personalise responses. The chatbot is not a human or professional advisor and must not be relied upon for medical, nutritional, or safety-critical decisions. Responses are provided for general convenience and informational purposes only.

Disclaimer: iCook Ltd does not guarantee that all features will be available at all times or in all locations. Some services may require an active internet connection or a valid paid subscription. Feature availability may be affected by technical limitations, legal or regulatory requirements, or ongoing service updates.

‍

3.1 Account registration

You may access certain areas of the iCook platform without creating an account. However, to access key features, including personalised meal planning, shopping lists, bookmarking, and multi-device synchronisation, you will be required to register for an account.

When creating an account, you may be asked to provide:

- A valid email address
- A password or secure sign-in method (e.g. Apple ID, Google Sign-In)
- Profile preferences (e.g. number of meals, family size, allergens)

You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. We recommend using a strong password and not sharing your login details with others.

We reserve the right to suspend or terminate access to the Services if we believe that your account has been compromised, misused, or is in violation of these Terms.

3.2 Free content

iCook offers access to a selection of features without requiring payment or registration. These may include (but are not limited to):

- Browsing the limited number of recipes in the recipe library
- Create meal plans
- Create shopping lists and order deliveryUsing the chatbot assistant for a limited number of questions (2)
- Performing basic searches

Free features may be subject to limitations and may change over time. Accessing free content does not create an obligation to purchase or subscribe.

3.3 Paid subscriptions

Some features are only available with a paid subscription (“Membership”). These may include:

- Full access to the chatbotAccess to a full library of recipes
- Access to daily tips from evidence-based nutritionists
- Structured educational modules and exclusive content
- Enhanced personalisation and tracking tools
- Subscriptions can be purchased through authorised platforms, including the Apple App Store, Google Play Store, or our website.

The subscription plan selected will determine the level of access, duration, and billing cycle. See Section 4: Subscription and Billing for further details.

All subscriptions are personal and non-transferable. Features associated with a paid plan will be available for the duration of the subscription period, subject to these Terms and any technical or regional limitations.

‍

Subscriptions are available on a recurring basis (e.g. monthly, quarterly, or annually), and provide access to iCook’s premium features. Billing is processed by the platform you use to subscribe:

Apple App Store

If you use an iOS device, your payment and subscription are managed by Apple, in line with their terms and conditions. You can manage or cancel your subscription directly in your iPhone’s Settings > Apple ID > Subscriptions section.

Google Play Store

If you're on Android, your subscription is managed by Google, according to their Play Store policy. Subscription management is handled through Google Play > Subscriptions.

We do not store or process your payment information directly.

‍

The iCook Services, including but not limited to all content, software, design elements, trademarks, and underlying technologies, are owned and operated by iCook Ltd or licensed from authorised partners. All intellectual property rights, whether registered or unregistered, are reserved.

You are granted a limited, non-transferable, non-exclusive, revocable licence to access and use the Services for personal, non-commercial purposes only, and strictly in accordance with these Terms.

5.1 Ownership of content

All materials made available via the iCook platform, including recipes, images, audio, video, illustrations, data models, course content, text, visual design, and interactive features, are protected by copyright, trademark, and/or other applicable intellectual property laws.Unless explicitly permitted in writing, you may not copy, modify, publish, transmit, distribute, sell, or create derivative works based on any part of the Services. You may not extract or reuse parts of our systems, including training data, chatbot responses, or AI output, for commercial use or publication.

5.2 Trademarks

The name iCook, our visual identity, logo, and any related brand assets are trademarks of iCook Ltd. You may not use our name, marks, or brand elements in connection with any product, service, or public communication without prior written consent.

5.3 Recipe database

Our recipe library includes original content, licensed contributions, and curated third-party material. All recipes remain the property of their respective rights holders. While you may save, export, or share recipes for personal use, you may not reproduce them publicly, republish them online, or distribute them for commercial purposes.

5.4 Software and algorithms

The underlying code, recommendation systems, user experience logic, and AI models that power the Services are proprietary to iCook Ltd and/or its partners. You may not attempt to decompile, reverse engineer, or extract source material from our application or its associated data layers. Any unauthorised interference or use is a violation of these Terms and may be subject to legal action.

5.5 Chatbot use

The iCook chatbot uses automated systems, including large language models, to provide general cooking and nutrition-related guidance. While efforts are made to ensure the responses are relevant and accurate, users should be aware of the following:

- Chatbot responses may include errors, outdated data, or hallucinated content. These outputs should not be relied upon for health, safety, or time-critical decisions.
- Users must not attempt to extract, copy, scrape, or use chatbot outputs for training other models, publishing external content, or for commercial reuse.
- All chatbot-generated content is part of the iCook Services and is protected under iCook’s intellectual property policies.
- iCook Ltd makes no guarantees as to the accuracy, completeness, or fitness for a particular purpose of any chatbot-generated responses.

By using the chatbot, you agree to use it only for personal, lawful, non-commercial purposes.

5.6 User content and contributions

If the Services allow you to submit or upload content (e.g. reviews, favourites, preferences, chat prompts), you retain ownership of your input but grant iCook Ltd a non-exclusive, royalty-free, worldwide licence to use, host, process, display, and store such content as part of delivering the Services.

,We reserve the right to remove content that we believe violates applicable law or these Terms.If you believe your intellectual property rights have been infringed by content hosted or displayed within the Services, please contact us at info@icook.health with supporting details.

‍

You may cancel your iCook subscription at any time through the platform on which you subscribed (e.g., Apple App Store, Google Play, or web). Cancellation stops future billing but does not provide a refund for any portion of the current subscription period, unless otherwise required by law or the platform's own policies.

Apple App Store: Visit Settings > Apple ID > Subscriptions to manage or cancel.

Google Play Store: Go to Google Play > Payments & Subscriptions > Subscriptions.

Cancellation becomes effective at the end of the current billing cycle. Continued access to premium features remains available until that time. Deleting the app does not cancel your subscription.
‍
Refunds are subject to the applicable platform provider’s refund policies. iCook Ltd does not process refunds directly unless required by law.

If you experience issues cancelling or believe you have been billed in error, please contact us directly at info@icook.healthso we can investigate.
‍

You agree to use iCook Services only for lawful, personal, and non-commercial purposes. You must not use the Services in any way that:

- Violates any applicable laws, regulations, or third-party rights
- Attempts to gain unauthorised access to our systems or data
- Harasses, defames, or abuses any individual or group
- Encourages disordered or harmful eating behaviour
- Uses the platform to distribute spam, malware, or misleading information
- Copies, scrapes, or republishes iCook content or AI outputs without permission
- Impersonates others or misrepresents your affiliation with any person or entity

We reserve the right to suspend or terminate your access to the Services if we determine, at our sole discretion, that your use violates these Terms, applicable law, or causes harm to iCook, other users, or the public.

‍

The iCook Services are provided on an “as is” and “as available” basis. While we aim to deliver high-quality tools, reliable performance, and scientifically grounded content, we make no warranties or guarantees of any kind, either express or implied, regarding the Services or any content provided through them. To the fullest extent permitted by law, iCook Ltd disclaims all representations and warranties, including (but not limited to):

- The availability, reliability, or uninterrupted operation of the Services across all devices, platforms, or regions

- The relevance of any recipe, nutritional data, educational content, chatbot response, or health-related information

- The accuracy, reliability, or factual correctness of chatbot responses, or the absence of errors, hallucinations, or misleading content.

- The suitability of any meal plan, dietary suggestion, or AI-generated recommendation for your personal health, medical condition, allergies, cultural preferences, or fitness goals

- The timing, delivery, or performance of third-party integrations, including shopping APIs, app stores, analytics, and payment platforms

- Any weight loss, medical improvement, or specific health outcome resulting from use of the Services

- The absence of bugs, errors, viruses, or security vulnerabilities within the Services

- The availability or preservation of saved data, preferences, or personalisations (e.g. favourites, menus, search history)

- Any content generated by AI systems (e.g. the iCook chatbot), which may include factual errors, omissions, or misleading language, and must not be relied upon for health-critical decisions

The Services do not provide medical or clinical advice. iCook is not a registered healthcare provider, nutritionist, or regulated body, and no part of the Services should be interpreted as medical diagnosis, treatment, or advice. Always seek the guidance of a qualified healthcare professional, such as your GP, a registered dietitian, or medical consultant, before making any changes to your diet, health routines, or treatment plans.

No oral or written information or guidance provided by iCook Ltd or its representatives shall create a warranty unless explicitly stated in writing.

We expressly disclaim all implied warranties, including (but not limited to): merchantability, fitness for a particular purpose, non-infringement, and accuracy, to the fullest extent permitted by applicable law.

‍

To the maximum extent permitted by law, iCook Ltd and its officers, employees, partners, or licensors will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the Services, including but not limited to:Health decisions based on in-app suggestions or educational content

- Inaccurate recipe information or nutritional estimates

- Loss of access, account data, personal preferences, or saved content

- Issues with third-party grocery integrations or purchases

Interruption, suspension, or termination of the ServicesWhere liability cannot be excluded, and where permitted by law, our total liability, whether in contract, tort, negligence, or otherwise, shall be strictly limited to an amount no greater than the fees paid by you for access to the Services in the one (1) month immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other circumstances where such exclusion would be unlawful under the laws of England and Wales.
‍
‍

The iCook Services may include tools, features, or content provided by third-party service providers. These integrations are used to support core functionality, enhance performance, deliver analytics, enable payments, or manage subscriptions.Examples of third-party providers we may use include (but are not limited to): Samsung Food, Apphud, Firebase, Amplitude, Stripe, PayPal, Apple Search Ads, Google Ads, and SDKs provided by Apple or Google. These third-party services may collect, process, or store data in accordance with their own terms and privacy policies. We do not control how these third parties operate, and we are not responsible for their content, conduct, or legal compliance.

WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES AND TERMS OF ANY THIRD-PARTY SERVICE YOU INTERACT WITH THROUGH ICOOK. FOR MORE INFORMATION ABOUT HOW AND WHY WE USE THESE SERVICES, PLEASE SEE OUR PRIVACY POLICY.

‍

We may suspend, restrict, or permanently terminate your access to the Services at any time if:

- You breach these Terms or any applicable law
- You misuse or attempt to manipulate the Services or their content
- We are required to do so by law, regulation, or competent authorityYour conduct causes harm or risk to other users, the platform, or our reputation

Termination may occur with or without notice, and without liability to you. You may stop using the Services at any time by deleting the app or closing your account (if available). Please note that uninstalling the app does not automatically cancel your subscription; see Section 6 for cancellation instructions.

‍

We may update these Terms from time to time to reflect changes in our Services, legal obligations, or business practices. If we make material changes that affect your rights or how the Services work, we will provide notice, for example, by posting an in-app message, updating the date at the top of this page, or contacting you by email (where appropriate).

We encourage you to review these Terms periodically. Continued use of the Services after any changes have been made constitutes your acceptance of the updated Terms.

If you do not agree to the revised Terms, you should stop using the Services and, where applicable, cancel your subscription.

‍

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

‍

For questions, data access, or complaints:

Email: info@icook.health
Post: iCook Ltd, 9th Floor, 107 Cheapside, London EC2V 6DN, UK

You may also contact the Information Commissioner’s Office (ICO): www.ico.org.uk

‍